Accessibility

ACCESSIBILITY

We are committed to making the experience at Lost Village as inclusive as possible.

This page provides additional information for customers with disabilities or access requirements. We have outlined some key areas below, but don’t hesitate to reach out to us if you need anything further.

Prior to the event, it is possible to request a map that highlights key locations and facilities.

Just drop the team an email on [email protected] and one of the team will get back to you.

Please note that all accessible camping must be requested in advance, as we create the space based on requirements for each respective year. You can request these via the form located below.

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Personal Assistant Tickets

If you require a personal assistant to attend the festival with you, we offer 2:1 tickets.

  1. Purchase your tickets for Lost village here. If you are applying for our PA Ticket Scheme please DO NOT purchase a ticket for the person acting as your PA.
  2. Complete the Access Information Form here, to let us know about your access requirements. Please include your valid ticket reference number and submit your supporting evidence in this form.
  3. Once the information has been received and processed you will receive an email to let you know the status of your request.
  4. Following confirmation and closer to the event, we will send you an Access Information Pack, which will have all the information you require about our accessible facilities.

If you have any questions regarding access before applying, please email the Access team at [email protected]

Site Terrain

Approximately 50% of the festival site (including the campsites) is on open flat grass fields. The other 50% of the site is curated in woodland and the terrain is uneven in some areas due to tree roots. Please note if we experience adverse weather conditions, the ground conditions can become poor. 

If wet weather should occur, we will use woodchip in areas to attempt to preserve the ground, however it will likely become difficult to maneuver.

Due to the greenfield location, there are no hardstandings at Lost Village.

Arriving at the festival

General Campsite / Accessible Campsite

The distance from the accessible car park to the entry gates for villagers staying in the general campsite or the accessible campsite is around 480m. The ground is uneven throughout this route due to part of the route being in woodland.

If you’re arriving by coach, local train station shuttle, or you are being dropped off, the route to the entry gates is 460m. Please note, the peak ingress hours which are 2pm until 9pm on Thursday 25th and 9am until 1pm on Friday 26th.

Should you require help with your bags, we’ll have a team of volunteers on hand to help between the car park and entry gates.

If you’re staying in the general campsite, once you have passed the entry gates, you will be immediately inside the general campsite. Arriving early will allow more choice for camping location e.g. if you would like to be closest to the arena entrance. 

If you’re staying in the accessiblec ampsite, once you have passed the entry gates, the accessible campsite is a 200m walk.

Boutique Sanctuary

If you’re staying in the Boutique Sanctuary, depending on where you park, the car park is between 306-406m from the entry gates and reception. We’ll have a team of volunteers on hand to help with your bags. 

After checking in, we also have a porter service to help you with bags from the reception to your tent. If you have any specific access requests, please email us at [email protected]

Accessible Parking

If you are a blue badge holder or you require parking closer to the main festival entry gates please make the staff aware on entry to the car park. We have parking spaces reserved and staff will be able to guide you to a parking spot.

You are still required to purchase a parking ticket. You can do so here.

Accessible Camping

We have an accessible campsite at Lost Village which is situated within the general campsite and close to the arena entrance.

Facilities include an accessible toilet and shower.

The access team will have a cabin in this campsite and they will be situated here predominantly throughout the festival.

We will shortly provide the distance in meters from access campsite to the arena and also from there to the Burial Ground (main stage).

It is, of course, possible to camp within the general campsite, the Boutique Sanctuary, or the Sustainable Pre-Pitched Campsite and there’s more information on that below.

Accessible Toilets

We have a number of accessible toilets around the festival site. These are located:

  • Both sides of the Burial Ground stage
  • Next to the Eating House
  • Junkyard stage
  • General Camping
  • Access Camping

Your Wellbeing and Mental Health

If at any point you feel overwhelmed or that you need a safe space, head to the Welfare Tent where the team will be able to help you. We also have a team of Village Guardians who you can find around the festival site. Their primary role is to ensure the well-being of all villagers so if you see one and need some assistance, simply approach them as they’re there to help you.

If you simply need some time in a quieter area, you can head to the Energy Garden or the Lake as these places are more peaceful by nature.

 

Other Information

  • There will be an accessibility officer on-site during the show who will be able to assist you should you need it. You can have direct contact with this person during daytime hours. Outside of this the Village Guardians or the festivals Welfare team are there to help and support you.
  • Unfortunately due to the size and location of the stages, we cannot provide viewing platforms.
  • Strobe lighting will be used during artists’ performances at the festival. Due to the nature of this, prior notice will not be given before use.
  • A hearing loop will be available at the Oracle which is situated in the main arena.
  • We are currently unable to offer sign language as a service on any of our stages.
  • If you have medical supplies that require refrigeration, please take them to our Medical Tent. Our medical staff can look after it for you safely over the weekend. Please bring some form of ID with you as we will only be able to hand medication back to the named person or their PA.

Request Accessible Facilities

If you’d like to request any accessible facilities or to request to stay in the accessible campsite, please complete this form.

The deadline to complete this is Friday 15th July.

If you have any other questions regarding the form, please reach out to us on email at [email protected]

Any other questions?

If you have any other questions, please reach out to us on email at [email protected]

No question is too small, we’re here to answer any and all questions.