Cashless

Your complete guide to the world of Lost Village. Set times, maps, Incredible Eating bookings, Energy Garden reservations, the Solo Villager group chat, and rewards for our most dedicated patrons… plus push notifications for things you really won’t want to miss. Secret sets and hidden spaces very much included.

This year it’s also where you’ll set up and manage your Lost Society membership. Download it now from the App Store or Google Play.

As well as getting you through the gates, your wristband is how you pay for everything on site this year. Drinks, food, whatever the weekend throws up. No cards, no cash, no reaching for your phone at the bar. Just tap and carry on.

Inside the app you’ll find your Lost Society membership card; your balance, your transaction history, top-up and refund all in one place.

We’re very aware that we’ve got a lot of super dedicated Villagers, and for a long time we’ve been looking for a way to reward such loyalty. After seeing this system at a selection of festivals in Europe last summer, we realised just how good it was and how it could fix this exact conundrum, allowing us to bring The Lost Society to life. It’s so smooth, efficient, puts everything in one place and allows us to unveil clues, hints and rewards in a way that is perfect for the LV world.

The app is best way to use the system and make the most of the Lost Society membership and all that goes with it. However, if you want to use just your wristband and top-up points on site, then you can do that too.

1. Download the Lost Village app from the App Store (iPhone) or Google Play (Android). Search ‘Lost Village’.
2. Open the app and create an account, or log in if you already have one.
3. Tap ‘My Tickets’ and enter the 13-digit e-ticket number from your Kaboodle ticket pdf, or the 24-character code from your Tixel ticket pdf.Where to find your barcode
4. Tap ‘Wallet’ in the bottom menu.
5. Choose your amount, add your payment details and tap ‘Add funds’.
6. Done. Your balance shows in the app and you’re ready to go.

You can add more funds at any point before or during the festival.

Through the app. Before you arrive is ideal, but you can top up any time during the weekend too. There are also top-up stations around the site and app hotspot points at every bar so you can do it on the spot if needed.

As much or as little as feels right; the minimum top-up is £5 and there’s no maximum. There’s no pressure to get it exactly right before you arrive either. You can add more at any point through the app or at a top-up station on site. Whatever you don’t spend comes back to you after the festival. Every penny.

No. All payments on site go through your wristband. It’s worth getting your wallet set up and topped up before you arrive; that way, once you’re through the gates, the weekend can begin properly. If you do need to add funds on the day, the app and on-site top-up stations have you covered. You can also exchange cash for wallet credit at The Oracle on site.

Please note: hire of lockers, shuttles and charging services from our official partners may operate separately.

Simple. After the weekend, on Monday afternoon, open the app, tap to request your refund, and it’ll be back in your account within 4 working days. Every penny comes back. No forms, no chasing, just one tap. We’ll remind you to do it too. The refund window is open for one month following the last day of the festival.

No. Adding funds to your wallet, topping up during the weekend and requesting a refund afterwards are all completely free. What goes in is what you get to spend.

Yes. Your full transaction history is visible in the app wallet at any time, during and after the weekend. Useful information. Occasionally humbling reading.

Top up through the app. There are WiFi points at every bar across the site so you can do it on the spot, or head to one of the top-up stations if you’d prefer help from a human.

You’ll receive it on arrival when your ticket is scanned at the entrance. Have your app open and ready.

Head to The Oracle straight away. Your funds are linked to your account, not the physical wristband itself, so your balance is safe. The team will deactivate the old wristband and get you a new one with everything transferred across.

If you need to change the name on your ticket, please make sure this is done before setting up your cashless wallet and adding funds. Once money has been added to your wallet it can’t be refunded until the standard refund window opens after the festival, so if you’re planning to resell or transfer your ticket to someone else, get that sorted first.

To change the name on your ticket, follow the steps listed under ‘name change’ on our information page HERE.

Yes. Rain, mud, whatever the weekend involves, your wristband can handle it.

No. Once it’s linked and activated, your wristband works at every payment point across the site without needing any signal at all. It uses the same NFC technology as a contactless bank card.

Your wristband will still work completely normally for payments. We’d still recommend a portable charger though; you’ll want the app handy for set times, clues and anything else worth disappearing into.

Yes. No sensitive payment data is stored on the wristband itself; your funds are held in your account, not on the chip. Your card details are handled by our payment provider and are never held by Lost Village.

No. Your wristband isn’t a GPS tracker. It simply works at entry points and payment scanners across the festival. Where you wander is your own business.

Yes, everyone on site this year uses the same system. If there’s anything specific you need to know, you’ll receive separate instructions closer to the festival.

Get in touch at hello@lostvillagefestival.com and we’ll come back to you.