FAQs

Hello Villagers,

We know many of you will have questions, so we’ve compiled the most common ones below. If you cannot find the answer you’re looking for, please drop us an email at [email protected] and we’ll get back to you asap.

Thank you x

Is Lost Village taking place this year?

Sadly we’ve got to the point that none of us wanted to get to and it’s clear that we simply don’t have the surety we need for Lost Village 2020 to take place.

After the success of 2019, we quickly set about making this year’s edition the most adventurous experience we’d ever created; a labyrinth of new places to explore and get lost in. But 2020 has not been the year any of us were expecting.

That said, this extra time means we can now push things even further. Everyone who knows Lost Village’s history will have seen the leaps we’ve made every year. With that in mind, 2021 will be out of this world. It has to be.

Our next edition will now be 26-29th August, 2021. We hope you can join us…

Are my Lost Village 2020 tickets valid for Lost Village 2021?

Yes exactly, this will happen automatically. You are not required to take any further action and any extras you’ve booked (boutique camping etc) will also be transferred.

We don’t take your loyalty for granted, and so we’re making the following promises to everyone who continues with us on our journey to 2021:

  • Opening night party with huge special guests and free drinks for everyone who retains their ticket
  • The price you’ve paid for your ticket will be lower than any tickets available in the future
  • Access to secret bars and spaces

If you’re still paying for a ticket purchased via our Payment Plan and would like to secure your place at LV 2021 then payments will continue to be taken until your ticket is paid in full. The original purchase date of your ticket will dictate when your ticket will be fully paid, however ALL Payment Plan tickets will be complete by the end of July 2020. 

It is now possible to request a Payment Plan Holiday until Friday 29th May. This means that we will temporarily pause any payments until 1st February 2021, after which monthly payments will resume until your ticket is paid in full.

You can also pay your Payment Plan ticket off in full, at any time, by contacting Kaboodle directly.

What are the benefits of transferring my tickets to 2021?

We appreciate the family that has built around Lost Village. We wholeheartedly believe it’s one of the best festival crowds in the world. As a small festival, the people who come are a huge part of what makes LV special. After all, we aren’t a sea of faces in a massive field, but an intimate woodland gathering of colourful, creative, like-minded people. That’s something worth fighting for!

For this reason, everyone who wishes to continue with us into 2021 will receive the following:

  • Opening night party with huge special guests and free drinks for everyone who retains their ticket
  • The price you’ve paid for your ticket will be lower than any tickets available in the future
  • Access to secret bars and spaces

I can’t attend the 2021 dates, am I entitled to a refund?

Yes. Anyone who has purchased tickets for 2020 and cannot attend the new dates of 26-29th August, 2021 will be entitled to a full refund, minus any booking fees.

On Friday 22nd May we sent an email explaining the next steps required in order to obtain a refund. As part of the process you are required to complete a short form. The form is open until 5pm on Friday 29th May and all refunds will be made within 30 working days of submitting the form.

I purchased multiple tickets for a group of friends and not everyone can transfer to 2021, what should I do?

We will be taking into account the desires of each group member with regards to the transferral of bookings. We sent an email on Friday 22nd May to lead bookers explaining the process and how to request a short form, which you will need to complete. Please note, partial refunds can only be made to the original card used to make the payment.

If you have not received an email from us, please email [email protected] stating which which tickets/items you require a refund for (i.e. tickets only, accommodation only) and we will send you the correct form. You have until 5pm on Friday 29th May to complete the form.

I'd like to purchase a friends Lost Village 2020 ticket as they are unable to attend Lost Village 2021 dates, is this possible?

Until Friday 29th May it is possible to purchase a friends Lost Village 2020 tickets if they are unable to attend the Lost Village 2021 dates. Please contact [email protected] for more information on the process for this.

During this time we have waived the fee associated with name changes.

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Lost Village 2020 Anti-Fraud Measures

In order to combat fraudulent tickets, all Lost Village 2020 tickets are printed with the ticketholders name and must match valid ID on entry. We allow all ticketholders the option to re-sell their ticket if they are unable to attend for any reason. Any tickets purchased via third party websites such as Viagogo or StubHub etc will not be valid.

Is it possible to transfer my festival tickets, but refund extras such as boutique accommodation or parking?

Yes, your form to request a partial refund was sent out via email on Friday 22nd May. Only the lead booker will have received an email, and so they must apply for a refund.

If you have not received an email from us, please email [email protected] stating that you would like to a refund for an ‘extra’ and what that item is (for example, boutique accommodation). We will then send you the correct form. You have until 5pm on Friday 29th May to complete the form.

Who should I discuss my Spa bookings with?

All spa bookings were processed through Bathing under the Sky. You can either transfer your booking to 2021 or receive a refund, minus any admin fees associated with the purchase. The deadline to request a refund is Friday 5th June and these will be processed within 2 working days.

For more information on this, please contact Bathing under the Sky directly via their website here.

I purchased tickets via Resident Advisor, can you explain the process for refunds and transferring to 2021?

If you’re transferring your tickets to Lost Village 2021 then you don’t need to take any further action – we’ll transfer your ticket then send an updated booking confirmation in the coming months.

We don’t take your loyalty for granted, and so we’re making the following promises to everyone who continues with us on our journey to 2021:

  • Opening night party with huge special guests and free drinks for everyone who retains their ticket
  • The price you’ve paid for your ticket will be lower than any tickets available in the future
  • Access to secret bars and spaces

If you need to opt for a refund, you’ll need to log into your RA account via the website (unfortunately not in the mobile app) and head to your order in the “My Tickets” section – there will  be a “Refund Tickets” button in your order history. Click this and a refund will be processed back into the bank account used to purchase your tickets. Refunds can take up to 10 working days to land in your account. 

The deadline for refunds is 5pm on Friday 29th May.

I have a specific question relating to my ticket, who should I contact?

If you purchased your tickets via Kaboodle, you can reach them via email at [email protected]

If you purchased your tickets via Resident Advisor, you will need to contact them via their website here.