We are aware that festival fans are increasingly exposed to online fraud via ticket touts and social media accounts professing to have official tickets for sale. As Lost Village sells out in advance, we understand that this creates a situation where people who are desperate for tickets are often taken advantage of. To combat this, all Lost Village tickets will now have the ticket holders name on them. Ticket holders MUST bring a valid photo form of ID to gain entry, along with their personalised ticket. The name on the ID has to match the name on the ticket.

If purchased via Kaboodle, all tickets are non-refundable except as outlined in the Terms and Conditions – however it is possible to transfer the tickets from one name to another for an admin fee of £20, payable by the original ticker purchaser. This fee covers the administrative and resource costs to ensure that such name changes can happen with security so that the new ticket holder is not exposed to the risk of fraud and does not have to transfer money to an unknown third-party. Please be aware that in order to change the name on your ticket, both the original ticket purchaser and the new ticket holder must speak to our ticket agent, Kaboodle, both via phone and email and must submit additional forms as requested. It is a robust and detailed process, but one which we feel is necessary in order to ensure total security and peace of mind for everyone involved. Please email [email protected] for more information or see our Terms and Conditions.

The last day that we can process name change requests is Monday August 9th. After this date we are unable to process any further requests. E-tickets will be issued shortly after this date and a margin of time is required prior to e-ticket distribution.

A limited number of pitches will be available to purchase in early 2021. Each pitch is for a maximum of 4 people and we have options with or without an electric hook-up.

The campervan pitches are located in a pre-existing ‘Quiet Zone’ within the festival which has a toilet and shower block with accessible facilities too. There are a few stipulations you are required to abide by if you choose to stay here and we will make these available before pitch tickets go on sale.

When can I purchase boutique accommodation?

We will have a wide range of incredible boutique accommodation options which will go on sale early 2021. Keep an eye on our socials and monthly newsletters to be the first to find out.

Pricing will be available shortly before the on sale.

Do we have to camp?
No, if you choose not to camp your wristband will allow you access on the Friday, Saturday and Sunday, however anyone leaving the site and returning the next day will be re-searched on entry.

Can I leave the site and return again?
We advise bringing everything in one go if possible. It is possible to pass out to the car park, but at the discretion of our security team and gate manager. You are only permitted to bring your alcohol allowance when you first enter the festival site. Anyone with a wristband will not be able to re-enter with alcohol.

If you are leaving the festival site because you are staying off site, you can only re-enter the festival site the following day. No same day re-entry is allowed.

Do I have to pay extra for camping?
Nope, it’s included as part of your ticket.

How far is it from the car park to the festival/campsite?
It will be a short walk (around 5 minutes) from the car park to the festival entrance.

Are you allowed to bring knives for camping / food preparation?
No. Common sense will be used when your belongings are searched upon entry. We will only allow small utensils at the sole discretion of our security team.

Is there a campsite shop?
Yes! We will have a campsite shop which will stock everything a discerning camper needs. We’ll also have a campsite bar too, which will operate as an off-license. 

What size gas canisters can you bring?
Your gas canister must be less than 500g. Any canister of 500g, or more, will not be allowed into the camping area. You will be asked to return canisters over 500g to your vehicle.

Will there be boutique camping options?
We will have a wide range of incredible boutique accommodation options which will go on sale early 2021. Keep an eye on our socials and monthly newsletters to be the first to find out.

Is there a restriction on tent size?
No set restriction – however please be considerate to other campers and don’t bring anything ridiculously over the top. Gazebos are not permitted.

Can I bring a generator?
For safety reasons generators (of any size) are not permitted.

Can I bring a sound system/speakers?
As a condition of us gaining our license only small portable bluetooth speakers are permitted. Large speakers and sound systems are not permitted. If  you are unsure of the size of your speaker, please ask us!

Can I bring a barbecue or start a fire?
For safety reasons no barbecues or fires are permitted in any circumstance. Anyone found starting a fire will be removed from the festival immediately. This requirement is taken very seriously due to the nature of the site and the vast surrounding woodland. Thanks for understanding! 

When does the campsite open and close?
Campers can arrive as of 2pm on Thursday 26th August and as of 9am on the Friday (27th), Saturday (28th) and Sunday (29th). Non-campers may enter the site as of 9am on Friday, Saturday and Sunday. The campsite will close at 12pm on Monday 30th August, so you’ll need to be packed up by then!

Will there be cash machines on site?
Yes! All bars and the majority of food traders will have PDQ machines to take contactless card payments.

If you are disabled or care for someone who is, please drop us an email [email protected] and we will be very happy to assist you in every way that we can.

Can I bring my own alcohol ?
As a small independent event we need bar sales to keep the festival alive. The elaborate woodland site and production-heavy nature of Lost Village means it’s very expensive to make the festival happen, and thus we have to stipulate a limit on alcohol brought into the site (most small festivals have this policy). The personal allowance is 12 cans of beer/ lager or cider OR 2 bottles of wine per person. No spirits are allowed. All glass must be decanted into plastic bottles. Thanks for your understanding.

Can I bring glass bottles?
For safety reasons you are not allowed to bring glass bottles into either the camping or festival site. Alcohol within your limit must be decanted into plastic bottles. Any glass items, except for small make-up items and perfume/aftershave will not be permitted into the campsite or festival site.

Can I bring soft drinks ?
Sealed drinks, like bottles of water, are allowed but will be checked on entry to the site. There is no set limit on soft drinks.

Am I allowed to bring my own alcohol or soft drinks into the festival site?
No, your personal alcohol allowance is only for the camping area. There will be numerous bars selling a variety of drinks throughout the festival.

Can I bring food?
Of course, however our food on site will be some of the tastiest you’ve ever had at a festival! We’re committed to ensuring your experience at Lost Village is an amazing one!

There is no limit re food.

What food will be available?
We’re very particular about what we put in our bellies, so expect a range of high quality global cuisine served in the various Lost Village eateries.

The Tribal Banquets will go on sale in 2021.

Gluten free, vegetarian and vegan options will be available from many of our street food restaurants. A full list of our food traders will be available soon.

If you’d prefer to stay in a hotel for the weekend, then we can recommend searching for an Airbnb or hotel accommodation in Lincoln. A taxi ride to and from the festival will be approximately £20.
Alternatively we are 15 minutes from Newark and about 20 minutes from Grantham. There’s also a number of small B&B’s in the surrounding villages.

The festival location is: LN6 9HN.

We allocate a number of discounted tickets to residents who live within the local area. These tickets are only available for those living in the following villages surrounding the festival site;

Auborn, Bassingham, Carlton Le Moorland, Haddington, Morton, Norton Disney, Stapleford, Swinderby, Thurlby and Witham St Hughs.

More information on eligibility and how to purchase will be made available in early 2021.

What time does the music start and finish?

Given the beauty of our woodland location, and the nature of the Lost Village concept, our festival is very much a daytime-centric experience. This means everything gets busy much earlier than festivals that run through the night, with activities starting from 9am.

This approach is key to our uniquely relaxed atmosphere – mornings can be spent chilling by the lake, enjoying talks at the Institute of Curious Minds, relaxing in the Energy Garden or eating seriously good food.

After hours bars and hang-outs close at 1am Thursday, and as late as 3.30am Friday, Saturday & Sunday.

Lost Village is a day-centric festival. The beautiful woodland location lends itself to being explored throughout the day – and every day is packed with new experiences. Comedy, talks, workshops, amazing food, yoga, lakeside hot tubs and, of course, a world of exceptional music.

Campers can arrive as of 2pm (car park opens at midday) on Thursday 26th August and as of 9am on the Friday, Saturday and Sunday.

If you are staying off site and planning to attend the festival on Thursday, we advise arriving later to avoid peak entry times. Please note that not all stages are open on Thursday. You may enter the festival site as of 9am on Friday, Saturday and Sunday.

The campsite will close at 12pm on Monday 29th August.

Bars close at 1am Thursday, and as late as 3.30am Friday, Saturday & Sunday.

Last entry on Thursday 26th is midnight.
Last entry on Friday 27th is 10pm.
Last entry on Saturday 28th and Sunday 29th is 7pm.

There will be ample parking using our official parking areas.
Car parking tickets are available to purchase over the coming months.

This is an 18+ event. You will need one of the following to be permitted entry to the festival:

• A photo driving licence
• Current valid passport
• PASS card

Please note we are unable to accept ANY other form of ID, so please ensure you have these in good time, prior to the festival.

There will be no entry to those under 18, or those without sufficient ID. Refunds are not valid for ticket holders who are refused entry on the grounds of age or insufficient of ID.

The safety and well-being of our Lost Village attendees is at the forefront of our priorities. Stringent searches will be conducted upon entry to the festival. Anyone found carrying illicit items will have them confiscated and may be removed from the festival and passed over to the Police as a result.

Illicit and illegal items include:

• Fireworks, flares and high power torches
• Alcohol (over and above your personal allowance)
• Illicit drugs, New psychoactive substances, Poppers or Nitrous Oxide
• Glass (except for small make-up items and perfume/aftershave)
• Animals (except guide dogs)
• Anything which could be considered an offensive weapon

Please note, this list does not include all illicit and illegal items. To view the full list, click here.

How much are tickets?
Lost Village tickets are released in phases, with each phase increasing slightly in price. In short, the sooner you buy your ticket the better the price you will pay. Onwards!

Payment Plan Tickets
The Payment Plan option splits the cost of your Lost Village ticket over a number of months. The first payment includes booking fees and postage as a one-off charge and the remaining amount is split over the remaining months. Tickets cost £10 more than single payment tickets due to spreading the cost.

Can you buy single day tickets?
Nope, it’s weekend tickets only. To really appreciate the Lost Village experience you need to fully immerse yourself in this weird and wonderful place!

I can’t go anymore, can I get a refund?
All tickets are non-refundable, however tickets are transferable for an admin fee of £20. If you’d like to transfer your ticket to someone else, please email [email protected] or call 0161 768 6321 and our ticketing agent will be able to provide the relevant instructions to transfer the ticket. Please note, the admin fee is payable by the original customer.

Questions relating to tickets and payment plans…
You can contact our customer services team on 0161 768 6321 between 9am – 5pm, Monday – Friday or email [email protected] and one of our ticketing agents team will get back to you.

Is there a maximum number of tickets I can purchase in one transaction?
Yes, this is set to 10 tickets. If you need to purchase more than 10 at once you will need to call our customer service team on 0161 768 6321 and they can process this for you.

I’d like to add boutique accommodation to my booking. How do I do that?
Our full range of boutique accommodation will be available to purchase early 2021.
The Tribal Banquet, Yoga, Massages and Therapies will go on sale in spring 2021.

When will I receive my tickets?
If you purchased your tickets via Kaboodle, your e-tickets will reach you approximately 7 days before the event, unless arrangements have been made for tickets to be collected at the box office. If you’ve booked your tickets within 14 days of the event, you should receive your tickets no less than 2 days prior to the event.

Tickets can be scanned on your phone but make sure you have phone battery and your screen is not badly damaged we may be unable to do this.

Standard toilet facilities will be available in the campsite. Shower facilities will also be available in the campsite.

—-

Luxury Powder Room Pass

Campers also have the option of premium bathroom facilities such as luxury toilets, private hot showers and pamper areas with hair dryers and straighteners. Tickets will be priced around £45 for the full weekend and you will soon be able to purchase these.

What you need to bring:
Don’t forget your shower gel, shampoo and a towel – we might be selling these on the door we will let you know prior. 

Those booking boutique accommodation will have access to comprehensive bathroom facilities, showers & pamper rooms included within the price of their accommodation.

Volunteer applications for 2021 will open in the spring of 2021!

The festival location is LN6 9HN. Please enter this into you sat-nav then follow signs for ‘Lost Village’ as you get closer.

If you’re coming via taxi most local companies will be aware of the festival site, if not then simply give them the above instructions. The site is just off the A46, there will be lots of signs to guide you.

Train Travel
The nearest train stations to the festival site are Newark Northgate and Newark Castle. There will also be a subsidised shuttle service from Newark Northgate directly to the Lost Village festival site, which is around a 15min journey.

Coach Travel
Coach travel from some major cities in the UK will be available to purchase in 2021.
Travel from other cities will become available soon.

After the success of 2019, we had quickly set about making the 2020 edition the most adventurous experience we’d ever created; a labyrinth of new places to explore and get lost in. So for all of this to be put on hold was, naturally, a very hard decision and hugely frustrating. The creative energy we put into LV is boundless and not easy to turn off. 

With the landscape of 2020 becoming more clear, we simply turned our sights to 2021. For so many reasons, this now HAS to be the biggest, best and most adventurous party we have ever created.

After the cancellation of LV 2020 was announced, emails were sent to ticket holders to notify them of the subsequent process. All customers were offered either a refund or the ability to transfer tickets to 2021, whilst receiving the following benefits: 

• Opening night party with huge special guests and free drinks for everyone who retains their ticket.
• The price you’ve paid for your ticket will be lower than any tickets available in the future.
• Access to secret bars and spaces.

Those wanting to transfer their ticket to 2021 didn’t need to take any further action, whilst those seeking a refund were asked to request a refund form. The refund window opened on Friday 22nd May and ran for 3 weeks, until 5pm on Friday 12th June 2020. Following the refund period, all remaining tickets were transferred to LV 2021.