We are aware that festival fans are increasingly exposed to online fraud via ticket touts and social media accounts professing to have official tickets for sale. As Lost Village sells out in advance, we understand that this creates a situation where people who are desperate for tickets are often taken advantage of. To combat this, all Lost Village tickets will now have the ticket holders name on them. Ticket holders MUST bring a valid photo form of ID to gain entry, along with their personalised ticket. The name on the ID has to match the name on the ticket.

If purchased via Kaboodle, all tickets are non-refundable except as outlined in the Terms and Conditions – however it is possible to transfer the tickets from one name to another for an admin fee of £20, payable by the original ticket purchaser. This fee covers the administrative and resource costs to ensure that such name changes can happen with security so that the new ticket holder is not exposed to the risk of fraud and does not have to transfer money to an unknown third-party. Please be aware that in order to change the name on your ticket, both the original ticket purchaser and the new ticket holder must speak to our ticket agent, Kaboodle, via phone or email and must submit additional forms as requested. It is a robust and detailed process, but one which we feel is necessary in order to ensure total security and peace of mind for everyone involved. Please email [email protected] for more information or see our Terms and Conditions.

The last day that we can process name change requests is Monday August 9th. After this date we are unable to process any further requests. E-tickets will be issued shortly after this date and a margin of time is required prior to e-ticket distribution.

Tickets purchased through non-official channels won’t be valid and entry will be refused.

Lost Village official ticket agents for 2021 are Kaboodle and Resident Advisor.

If you’d like more information on the access provisions at Lost Village, simply head to this page.

When can I purchase boutique accommodation?

Many of our incredible boutique accommodation options have now sold out.

We have a limited number remaining which you can view here.

Unfortunately, we are no longer able to offer campervan pitches. We are trying to find an alternative for future years, but this won’t be in place for this year’s festival.

Do we have to camp?
No, if you choose not to camp your wristband will allow you access on the Friday, Saturday and Sunday, however anyone leaving the site and returning the next day will be re-searched on entry.

Do I have to pay extra for camping?
Nope, it’s included as part of your ticket.

How far is it from the car park to the festival/campsite?
It will be a short walk – around 5-10 minutes (depending on where you park) from the car park to the festival entrance.

Are you allowed to bring knives for camping/food preparation?
No. Common sense will be used when your belongings are searched upon entry. We will only allow small utensils at the sole discretion of our security team.

Is there a campsite shop?
Yes! We will have a campsite shop which will stock everything a discerning camper needs. We’ll also have a campsite bar too, which will operate as an off-license. 

What size gas canisters can you bring?
Your gas canister must be less than 500g. Any canister of 500g, or more, will not be allowed into the camping area. You will be asked to return canisters over 500g to your vehicle.

Will there be boutique camping options?
The second release on boutique accommodation will go on sale on 14 July 2021.

Is there a restriction on tent size?
No set restriction – however please be considerate to other campers and don’t bring anything ridiculously over the top. Gazebos are not permitted.

Can I bring a generator?
For safety reasons generators (of any size) are not permitted.

Can I bring a sound system/speakers?
As a condition of us gaining our license only small portable bluetooth speakers are permitted. Large speakers and sound systems are not permitted. If  you are unsure of the size of your speaker, please ask us!

Can I bring a barbecue or start a fire?
For safety reasons no barbecues or fires are permitted in any circumstance. Anyone found starting a fire will be removed from the festival immediately. This requirement is taken very seriously due to the nature of the site and the vast surrounding woodland. Thanks for understanding! 

When does the campsite open and close?
Campers can arrive as of 2pm on Thursday 26th August and as of 9am on the Friday (27th), Saturday (28th) and Sunday (29th). Non-campers may enter the site as of 9am on Friday, Saturday and Sunday. The campsite will close at 12pm on Monday 30th August, so you’ll need to be packed up by then!

Can I use cash on-site at the festival?
In line with COVID regulations, Lost Village will be contactless across the site. This means there will only be very limited places where you’re able to use cash, you can find out which bars will take cash at The Oracle. We’ll be accepting all card types including American Express and ApplePay.

Will there be cash machines on-site?
Although the site will be fully contactless there are still two or three places to withdraw cash. You’ll be able to find cash machines in the Burial Ground area and at the Campsite Hub. As always, be mindful about carrying cash for safety reasons.

Can I bring my own alcohol?
As a small independent event we need bar sales to keep the festival alive. The elaborate woodland site and production-heavy nature of Lost Village means it’s very expensive to make the festival happen, and thus we have to stipulate a limit on alcohol brought into the site (most small festivals have this policy). The personal allowance is 8 cans of beer/ lager or cider OR 1 bottle of wine per person. No spirits are allowed. All glass must be decanted into plastic bottles. Thanks for your understanding.

Can I bring glass bottles?
For safety reasons you are not allowed to bring glass bottles into either the camping or festival site. Alcohol within your limit must be decanted into plastic bottles. Any glass items, except for small make-up items and perfume/aftershave will not be permitted into the campsite or festival site.

Can I bring soft drinks ?
Sealed drinks, like bottles of water, are allowed but will be checked on entry to the site. There is no set limit on soft drinks.

Can I bring food?
Of course, however our food on site will be some of the tastiest you’ve ever had at a festival! We’re committed to ensuring your experience at Lost Village is an amazing one!

There is no limit re food.

What food will be available?
We’re very particular about what we put in our bellies, so expect a range of high-quality global cuisine served in the various Lost Village eateries.

The Tribal Banquets will go on sale in July 2021.

Gluten free, vegetarian and vegan options will be available from many of our street food restaurants. A full list of our food traders will be available soon.

If you’d prefer to stay in a hotel for the weekend, then we can recommend searching for an Airbnb or hotel accommodation in Lincoln. A taxi ride to and from the festival will be approximately £20.
Alternatively we are 15 minutes from Newark and about 20 minutes from Grantham. There’s also a number of small B&B’s in the surrounding villages.

The festival location is: LN6 9HN.

We allocate a number of discounted tickets to residents who live within the local area. These tickets are only available for those living in the following villages surrounding the festival site;

Auborn, Bassingham, Carlton Le Moorland, Haddington, Morton, Norton Disney, Stapleford, Swinderby, Thurlby and Witham St Hughs.

If you live in one of the above villages and would like to apply for a resident ticket, you can now do so via the link HERE. The deadline to apply is 2nd August 2021.

What time does the music start and finish?

Given the beauty of our woodland location, and the nature of the Lost Village concept, our festival is very much a daytime-centric experience. This means everything gets busy much earlier than festivals that run through the night, with activities starting from 9am.

This approach is key to our uniquely relaxed atmosphere – mornings can be spent chilling by the lake, enjoying talks at the Institute of Curious Minds, relaxing in the Energy Garden or eating seriously good food.

After hours bars and hang-outs close at 1am Thursday, and as late as 3.30am Friday, Saturday & Sunday.

Lost Village is a day-centric festival. The beautiful woodland location lends itself to being explored throughout the day – and every day is packed with new experiences. Comedy, talks, workshops, amazing food, yoga, lakeside hot tubs and, of course, a world of exceptional music.

Campers can arrive as of 2pm (car park opens at midday) on Thursday 26th August and as of 9am on the Friday, Saturday and Sunday.

If you are staying off site and planning to attend the festival on Thursday, we advise arriving later to avoid peak entry times. Please note that not all stages are open on Thursday. You may enter the festival site as of 9am on Friday, Saturday and Sunday.

The campsite will close at 12pm on Monday 30th August.

Bars close at 1am Thursday, and as late as 3.30am Friday, Saturday & Sunday.

Last entry on Thursday 26th is midnight.
Last entry on Friday 27th is 10pm.
Last entry on Saturday 28th and Sunday 29th is 7pm.

If you’re driving to the festival you’ll need to purchase a car parking pass in advance. It is not possible to purchase on arrival at the festival. One car park pass is required per vehicle.

To offset C02 emissions created by customers driving to Lost Village, for every pass purchased we will contribute £1.50 towards our C02e authenticated forest partnership with tree-nation and Plan Vivo.

You can purchase a car park pass here.

If you’re staying in the Boutique Sanctuary, there’s no need to purchase parking as you can park for free in the private car park.

This is an 18+ event. You will need one of the following to be permitted entry to the festival:

• A photo driving licence
• Valid Passport
• PASSA 18+ Card

Please note we are unable to accept ANY other form of ID, so please ensure you have these in good time, prior to the festival.

There will be no entry to those under 18, or those without sufficient ID. Refunds are not valid for ticket holders who are refused entry on the grounds of age or insufficient of ID.

Entering the festival for the 1st time

Try not to bring too much with you! We strongly advise you to bring all of your belongings from your car to the campsite in one trip. This may not be possible for everyone, so if you do need to return to the car park, you are only permitted to do this during off-peak times over the weekend and this is at the security team’s discretion.

You are only permitted to bring your alcohol allowance with you the first time you enter the festival. Anyone who has a wristband already will not be permitted to enter with alcohol. Please note, you will be subject to searches upon re-entry.

Re-Entry during the weekend

No same-day re-entry is permitted – if you are leaving the festival site because you are staying off-site, you can only re-enter the festival site the following day. We understand there may be extenuating circumstances whereby you need to leave the festival site and return within the same day, and this will be at the security and gate teams’ discretion. Please speak to the security staff at the gate when leaving the festival site. Please note, you will be subject to searches upon re-entry.

The safety and well-being of our Lost Village attendees is at the forefront of our priorities. Stringent searches will be conducted upon entry to the festival. Anyone found carrying illicit items will have them confiscated and may be removed from the festival and passed over to the Police as a result.

Prohibited Items:

• The personal allowance is 8 cans of beer/ lager or cider OR 1 bottle of wine per person. No spirits are allowed. All glass must be decanted into plastic bottles.
• Glass, other than small perfume bottles under 50ml
• Fireworks, flares or high-power torches
• No illegal or controlled substances (including psychoactive substances) allowed on site
• Nitrous oxide
• Only small portable Bluetooth speakers are permitted. Large speakers and sound systems are not permitted
• Dogs or pets are not permitted on-site with the exception of assistance dogs
• Generators
• Gas canisters above 500g
• Barbeques or campfires
• Kites or extendable flag poles
• Drones/sky lanterns
• Portable laser equipment and pens
• Gazebos
• Selfie sticks
• Spray cans/marker pens
• Professional film/videoing equipment
• Megaphones/airhorns
• High-vis tabards or jackets
• Any items which may reasonably be considered for use as a weapon

Please note, this list does not include all illicit and illegal items. To view the full list, click here.

Names on Ticket Policy/Name Changes
All Lost Village tickets will have the ticket holder’s name on them. Ticket holders MUST bring a valid photo form of ID to gain entry, along with their personalised ticket. The name on the ID has to match the name on the ticket.

It is possible to transfer the tickets from one name to another with our ticket agent Kaboodle for an admin fee of £20, payable by the original ticket purchaser. Email [email protected] for more information on how to action this.

I can’t go anymore, can I get a refund?
All tickets are non-refundable however, tickets are transferable for an admin fee of £20. If you’d like to transfer your ticket to someone else, please email [email protected] or call 0161 768 6321 and our ticketing agent will be able to provide the relevant instructions to transfer the ticket. Please note, the admin fee is payable by the original customer.

How much are tickets?
Lost Village tickets are released in phases, with each phase increasing slightly in price. In short, the sooner you buy your ticket the better the price you will pay. Onwards!

Payment Plan Tickets
The Payment Plan option splits the cost of your Lost Village ticket over a number of months. The first payment includes booking fees and postage as a one-off charge and the remaining amount is split over the remaining months. Tickets cost £10 more than single payment tickets due to spreading the cost.

You can pay the balance on your Payment Plan ticket at any time by logging into your Kaboodle account here.

Can you buy single day tickets?
Nope, it’s weekend tickets only. To really appreciate the Lost Village experience you need to fully immerse yourself in this weird and wonderful place!

Questions relating to tickets and payment plans…
You can contact our customer services team on 0161 768 6321 between 9am – 5pm, Monday – Friday or email [email protected] and one of our ticketing agents team will get back to you.

Is there a maximum number of tickets I can purchase in one transaction?
Yes, this is set to 10 tickets. If you need to purchase more than 10 at once you will need to call our customer service team on 0161 768 6321 and they can process this for you.

I’d like to add boutique accommodation to my booking. How do I do that?
A limited number of boutique accommodation options will be available to purchase from Wednesday 14th July.
The Tribal Banquet and Energy Garden will go on sale at the end of July/early August.

When will I receive my tickets?
If you purchased your tickets via Kaboodle, your e-tickets will reach you approximately 7 days before the event, unless arrangements have been made for tickets to be collected at the box office. If you’ve booked your tickets within 14 days of the event, you should receive your tickets no less than 2 days prior to the event.

Tickets can be scanned on your phone but make sure you have phone battery and your screen is not badly damaged we may be unable to do this.

Standard toilet facilities will be available in the campsite. Shower facilities will also be available in the campsite.

Those booking boutique accommodation will have access to comprehensive bathroom facilities, showers & pamper rooms included within the price of their accommodation.

We’re delighted to be partnering with our friends at ZooLoos to bring the Powder Room to the general campsite at Lost Village — better and more luxurious than ever before.
(Please note that the Boutique Sanctuary has its own service included in the package).

Regular Villagers may notice a price increase vs 2019; this is partly because we have requested an even more premium facility but also down to the current high infrastructure and staffing costs within the hospitality industry.

A four day ZooLoos Powder Room pass is £55 and includes:
-Luxury Vacuum Toilets
-Hot private showers
-Hair & makeup pamper areas
-Hair dryers and straighteners

Please note: During peak times (8am-2pm) queues for showers and dressing tables can be up to 45 minutes, queues for toilets will be minimal.

Due to the high demand each year, currently we will only be selling weekend tickets online.

You can find more information on ZooLoo’s website HERE and purchase tickets HERE.

Volunteer applications for 2021 are now closed. All those successful have been contacted.

The festival location is LN6 9HN. Please enter this into you sat-nav then follow signs for ‘Lost Village’ as you get closer.

If you’re coming via taxi most local companies will be aware of the festival site, if not then simply give them the above instructions. The site is just off the A46, there will be lots of signs to guide you.

Train Travel
The nearest train stations to the festival site are Newark Northgate and Newark Castle. There will also be a subsidised shuttle service from Newark Northgate directly to the Lost Village festival site, which is around a 15min journey.

Coach Travel
Coach travel from some major cities in the UK will be available to purchase in 2021.
Travel from other cities will become available soon.

After the success of 2019, we had quickly set about making the 2020 edition the most adventurous experience we’d ever created; a labyrinth of new places to explore and get lost in. So for all of this to be put on hold was, naturally, a very hard decision and hugely frustrating. The creative energy we put into LV is boundless and not easy to turn off. 

With the landscape of 2020 becoming more clear, we simply turned our sights to 2021. For so many reasons, this now HAS to be the biggest, best and most adventurous party we have ever created.

After the cancellation of LV 2020 was announced, emails were sent to ticket holders to notify them of the subsequent process. All customers were offered either a refund or the ability to transfer tickets to 2021, whilst receiving the following benefits: 

• Opening night party with huge special guests and free drinks for everyone who retains their ticket.
• The price you’ve paid for your ticket will be lower than any tickets available in the future.
• Access to secret bars and spaces.

Those wanting to transfer their ticket to 2021 didn’t need to take any further action, whilst those seeking a refund were asked to request a refund form. The refund window opened on Friday 22nd May and ran for 3 weeks, until 5pm on Friday 12th June 2020. Following the refund period, all remaining tickets were transferred to LV 2021.