We are aware that festival fans are increasingly exposed to online fraud via ticket touts and social media accounts professing to have official tickets for sale. As Lost Village sells out in advance, we understand that this creates a situation where people who are desperate for tickets are often taken advantage of. To combat this, all Lost Village tickets will now have the ticket holders name on them. Ticket holders MUST bring valid photo ID to gain entry, along with their personalised ticket. The name on the ID has to match the name on the ticket.

If purchased via Kaboodle, all tickets are non-refundable except as outlined in the Terms and Conditions – however it is possible to transfer the tickets from one name to another for an admin fee of £20, payable by the original ticker purchaser. This fee covers the administrative and resource costs to ensure that such name changes can happen with security so that the new ticket holder is not exposed to the risk of fraud and does not have to transfer money to an unknown third-party. Please be aware that in order to change the name on your ticket, both the original ticket purchaser and the new ticket holder must speak to our ticket agent, Kaboodle, both via phone and email and must submit additional forms as requested. It is a robust and detailed process, but one which we feel is necessary in order ensure total security and peace of mind for everyone involved. Please email [email protected] for more information or see our Terms and Conditions

If purchased via Festicket, contact their customer service team here.

If you purchased your tickets via Resident Advisor, it is only possible for the lead booker to change the name on tickets. If the lead booker purchased more than one ticket in a single transaction, all tickets will be in their name and you will need to enter the festival together. For more information on this please email us at [email protected] or contact RA Ticket Support here.

The last day that we can process name change requests is Wednesday 31st July. After this date we are unable to process any further requests. E-tickets will be issued shortly after this date and a margin of time is required prior to e-ticket distribution.

Due to engineering works over the August bank holiday, it will not be possible to travel via Newark Northgate station back home, as you may have in previous years.

The good news is that Grantham station is still a short shuttle journey from the Lost Village, and we’re running additional shuttle services all day Monday to assist your journey.

We advise all customers wishing to travel to and from the festival by train to read this important travel information before booking.

Does my vehicle qualify as a campervan?

In order to remain compliant with licensing laws, all campervans must be classified as a ‘motor home’ within the official DVLA category.

If you have converted a vehicle into a motor caravan then you must have returned the V5C log book to the DVLA for body type amendment, following government guidelines. You may be asked to provide evidence of this classification. If you are unable to provide it, you will be refused entry and refunds will not be issued.

If you are unsure whether your vehicle qualifies, please send us a message and we can check this for you. If you arrive on site without checking and your vehicle is not acceptable you will not be given access to the campersite site.

How many people can stay in the camper?

There’s a maximum of four people per camper van / caravan / motorhome.

Are awnings permitted?

Due to space, no awnings, trailer tents, tents or canvas structures of any kind are permitted under any circumstance.

Are electric pitches available to purchase?

We have a small number of electric and non-electric pitches which are all available on a first come, first saved basis.

Is the whole campervan area classified as a Quiet Zone?

Yes, due to the location, the Campervan Quiet Zone is a strictly ‘quiet’ area for attendees who prefer more serene surroundings.

There is a strict midnight noise curfew in the Quiet Zone. Any residents found in breach of this may have their tickets revoked. In addition, personal music systems are prohibited from this area, other than low-level use within your campervan. These systems must not be audible beyond your campervan.

We ask all residents of the Campervan Quiet Zone to respect their surroundings and other campers in the area, as there may be campers nearby who are not attending Lost Village.

Can I visit my friends in other campsites with my Campervan Quiet Zone wristband?

Yes, you will be able to enter the general campsite and the Boutique Sanctuary however your friends will not be allowed to visit you. Only those with the appropriate wristband will have access the Campervan Quiet Zone. Other festival goers will not be granted access.

Food & Drink

Alcohol, food or drink may not be brought into the festival site from the Quiet Zone under any circumstances.

Are there private toilets and showers in the Campervan Quiet Zone?

Yes, there are exclusive shower and toilet facilities for your use in this area, please respect these as you would your own bathroom, leaving them tidy and clean.

When can I purchase boutique accommodation?

Our full range of boutique accommodation is now on sale here. Please note, some structures are very limited in numbers and have already sold out so we’d advise purchasing soon.

To view more boutique specific questions, head here.

Do we have to camp?
No, if you choose not to camp your wristband will allow you access on the Friday, Saturday and Sunday, however anyone leaving the site and returning the next day will be re-searched on entry.

Can I leave the site and return again?
We have a no re-entry policy. On arrival at the festival site you will need to bring everything with you in one go and you cannot leave the site and return to your car once inside. In extenuating circumstances it will be at the discretion of our gate manager and security team whether a pass out will be permissible.

If you are leaving the festival site because you are staying off site, you can only re-enter the festival site the following day. No same day re-entry is allowed

Do I have to pay extra for camping?
Nope, it’s included as part of your ticket.

Can I go back to the car once I’m in the festival/campsite?
We have a no re-entry policy. On arrival at the festival site you will need to bring everything with you in one go and you cannot leave the site and return to your car once inside. In extenuating circumstances it will be at the discretion of our gate manager and security team whether a pass out will be permissible.

How far is it from the car park to the festival/campsite?
It will be a short walk (around 5 minutes) from the car park to festival entrance.

Are you allowed to bring knives for camping / food preparation?
No. Common sense will be used when your belongings are searched upon entry. We will only allow small utensils at the sole discretion of our security team.

Is there a campsite shop?
Yes! We will have a campsite shop which will stock everything a discerning camper needs. We’ll also have a campsite bar too, which will operate as an off-license. 

What size gas canisters can you bring?
Your gas canister must be less than 500g. Any canister of 500g, or more, will not be allowed into the camping area. You will be asked to return canisters over 500g to your vehicle.

Will there be boutique camping options?
We will have a wide range of incredible boutique accommodation options which will go on sale towards the end of the year. Keep an eye on our socials and monthly newsletters to be the first to find out

Can I bring a camper van?
Yes, but we only have very limited space available for campervans so we advise keeping an eye on our social channels and monthly newsletters as they usually sell out within a couple of days. All camper van pitches are located in the ‘Camper Van Quiet Zone’ and the area must be kept that way. Sorry to be militant, but this is a requirement of the site and has to be enforced so we’d ask you don’t book a camper van pitch if this doesn’t appeal to you.

Is there a restriction on tent size?
No set restriction – however please be considerate to other campers and don’t bring anything ridiculously over the top. Gazebos are not permitted.

Can I bring a generator?
For safety reasons generators (of any size) are not permitted.

Can I bring a soundsystem/speakers?
As as condition of us gaining our license only small portable bluetooth speakers are permitted. Large speakers and soundsystems are not permitted. If  you are unsure of the size of your speaker, please ask us!

Can I bring a barbecue or start a fire?
For safety reasons no barbecues or fires are permitted in any circumstance. Anyone found starting a fire will be removed from the festival immediately. This requirement is taken very seriously due to the nature of the site and the vast surrounding woodland. Thanks for understanding! 

When does the campsite open and close?
Campers can arrive as of 2pm on Thursday 22nd August and as of 9am on the Friday (23rd), Saturday (24th) and Sunday (25th). Non-campers may enter the site as of 9am on Friday, Saturday and Sunday. The campsite will close at 12pm on Monday 26th August, so you’ll need to be packed up by then!

Is there somewhere I can keep valuables?
Yes! Lockers are available to hire on site. 

Will there be cash machines on site?
Yes! All bars and the majority of food traders will have PDQ machines to take contactless card payments.

If you are disabled or care for someone who is, please drop us an email [email protected] and we will be very happy to assist you in every way that we can.

Can I bring my own alcohol ?
As a small independent event we need bar sales to keep the festival alive. The elaborate woodland site and production-heavy nature of Lost Village means it’s very expensive to make the festival happen, and thus we have to stipulate a limit on alcohol brought into the site (most small festivals have this policy). The personal allowance is 12 cans of beer/ lager or cider OR 2 bottle of wine per person. No spirits are allowed. All glass must be decanted into plastic bottles. Thanks for your understanding.

Can I bring glass bottles?
For safety reasons you are not allowed to bring glass bottles into either the camping or festival site. Alcohol within your limit must be decanted into plastic bottles. Any glass items, except for small make-up items and perfume/aftershave will not be permitted into the campsite or festival site.

Can I bring soft drinks ?
Sealed drinks, like bottles of water, are allowed but will be checked on entry to the site. There is no set limit on soft drinks.

Am I allowed to bring my own alcohol or soft drinks into the festival site?
No, your personal alcohol allowance is only for the camping area. There will be numerous bars selling a variety of drinks throughout the festival.

Can I bring food?
Of course, however our food on site will be some of the tastiest you’ve ever had at a festival! We’re committed  to ensuring your experience at Lost Village is an amazing one!

There is no limit re food.

What food will be available?
We’re very particular about what we put in our bellies, so expect a range of high quality global cuisine served in the various Lost Village eateries. Find out more about our Incredible Eating options.

The Tribal Banquets are now on sale. Places are limited so we advise acting fast!

Gluten free, vegetarian and vegan options will be available from many of our street food restaurants. A full list of our food traders will be available soon.

If you’d prefer to stay in a hotel for the weekend, then we can recommend the below accommodation. All are based in Lincoln, and approximately 20 minutes from the festival (which is around a £20 taxi ride).

Alternatively we are 15 minutes from Newark and about 20 minutes from Grantham. There’s also lots of small B&B’s in the surrounding villages.

The festival location is: LN6 9HN

Charlotte House

Bail House Hotel

Serviced Apartments

Residents’ Tickets
We allocate a number of discounted tickets to residents who live within the local area. These tickets are only available for those living in the following villages surrounding the festival site;
Auborn, Bassingham, Carlton Le Moorland, Haddington, Morton, Norton Disney, Stapleford, Swinderby, Thurlby and Witham St Hughs.

More information on how and where to purchase these can be found in local village Facebook groups and anyone living in one of the villages above will receive an letter through the post with more information.

Important things to note: 

• You must either provide a Driving Licence, or a Passport AND proof of address; i.e Utility Bill, Bank Statement, Mobile Phone Bill
• Tickets will be sent within the two weeks prior to the event. The tickets will be sent to the email address provided.

PLEASE NOTE: To ensure that tickets are only sold to people from the local area, and are unable to be resold, an application form must be filled out IN FULL for the intended ticket holder, regardless of who is purchasing the ticket.

We encourage you to store your valuables safely via secure lockers at the festival.

You will be able to purchase lockers on site at the festival within the main campsite.

What time does the music start and finish?

Given the beauty of our woodland location, and the nature of the Lost Village concept, our festival is very much a daytime-centric experience. This means everything gets busy much earlier than festivals that run through the night, with activities starting from 9am.

This approach is key to our uniquely relaxed atmosphere – mornings can be spent chilling by the lake, enjoying talks at the Institute of Curious Minds, relaxing in the Energy Garden or eating seriously good food.

Music ends at 2am on Saturday and Sunday, 11pm on Thursday and 1am on Friday.

After hours bars and hang-outs close at 1am Thursday, and as late as 3.30am Friday, Saturday & Sunday.

Lost Village is a day-centric festival. The beautiful woodland location lends itself to being explored throughout the day – and every day is packed with new experiences. Comedy, talks, workshops, amazing food, yoga, lakeside hot tubs and, of course, a world exceptional music.

Campers can arrive as of 2pm (car park opens at midday) on Thursday 22nd August and as of 9am on the Friday, Saturday and Sunday. The campsite is only open to campers on Thursday and non-campers may enter the festival site as of 9am on Friday, Saturday and Sunday. The campsite will close at 12pm on Monday 26th August.

Music ends at 11pm Thursday, 1am Friday and 2am Saturday and Sunday.

Bars close at 1am Thursday, and as late as 3.30am Friday, Saturday & Sunday.

Last entry on Thursday 22nd is midnight

Last entry on Friday 23th is 10pm

Last entry on Saturday 24th and Sunday 25th is 7pm

Will there be parking?
Yes, there will be ample parking using our official parking areas.

Car parking can now be booked in advance online which we advise doing as it’s more expensive to purchase parking on arrival.

If you are arriving by train please refer to our Getting Here page.

Book your car parking space online HERE.

Volt Portable Phone Charger + Swapping Service

We’ve partnered up with Volt to help you keep your device charged throughout the weekend. Chargers can be collected in the campsite and once you’re out of power, you can swap the charger as many times as you need throughout the weekend.

Volt ask for a £15 refundable deposit when you return your charger, each comes with a FREE cable for your phone.

Volt supports iPhone (new & old), Android and USB-C + older phones. You also get a FREE micro-USB cable to recharge your Volt Charger if you want to keep it after the festival.

You can purchase a portable charger here

If you have purchased accommodation within the Boutique Sanctuary, dependant on which structure you booked, you’ll have access to a power-point within your unit or within the reception area to charge your mobile.

This is an 18+ event. You will need one of the following to be permitted entry to the festival:

• A photo driving licence
• Current valid passport
• PASS card

Please note we are unable to accept ANY other form of ID, so please ensure you have these in good time, prior to the festival.

There will be no entry to those under 18, or those without sufficient ID. Refunds are not valid for ticket holders refused entry on ground of age or insufficient of ID.

The safety and well-being of our Lost Village attendees is at the forefront of our priorities. Stringent searches will be conducted upon entry to the festival. Anyone found carrying illicit items will have them confiscated and may be removed from the festival and passed over to the Police as a result.

Illicit and illegal items include:

• Fireworks, flares and high power torches
• Alcohol (over and above your personal allowance)
• Illicit drugs, New psychoactive substances, Poppers or Nitrous Oxide
• Glass (except for small make-up items and perfume/aftershave)
• Animals (except guide dogs)
• Anything which could be considered an offensive weapon

Please note, this list does not include all illicit and illegal items. To view the full list, click here

How much are tickets?
Lost Village tickets are released in phases, with each phase increasing slightly in price. In short, the sooner you buy your ticket the better the price you will pay. Onwards!

Payment Plan Tickets
The Payment Plan option splits the cost of your Lost Village ticket over 5 months. The first payment includes booking fees and postage as a one-off charge. This is then followed by 4 equal monthly payments. Tickets cost £15 more than single payment tickets due to spreading the cost.

Can you buy single day tickets?
Nope, it’s weekend tickets only. To really appreciate the Lost Village experience you need to fully immerse yourself in this weird and wonderful place!

I can’t go anymore, can I get a refund?

All tickets are non-refundable, however tickets are transferrable for an admin fee of £20. If you’d like to transfer your ticket to someone else, please email [email protected] or call 0161 768 6321 and our ticketing agent will be able to provide the relevant instructions to transfer the ticket. Please note, the admin fee is payable by the original customer.

If you purchased your festival ticket from Resident Advisor, the lead bookers name may be changed on the tickets for free. You can contact RA Support to do this via their website here. Please note, if you purchased more than one ticket via RA in one transaction, ALL tickets will be in the lead bookers name and you MUST enter the festival together.

If purchased via Festicket, contact their customer service team here.

Questions relating to tickets and payment plans…

You can contact our customer services team on 0161 768 6321 between 9am – 5pm, Monday – Friday or email [email protected] and one of our ticketing agents team will get back to you.

Is there a maximum number of tickets I can purchase in one transaction?
Yes, this is set to 10 tickets. If you need to purchase more than 10 at once you will need to call our customer service team on 0161 768 6321 and they can process this for you.

I’d like to add boutique accommodation to my booking. How do I do that?
View our full range of boutique accommodation here.
The tribal banquet, yoga, massages and therapies will go on sale in 2019!

When will I receive my tickets?
If you purchased your tickets via Kaboodle, your e-tickets will reach you approximately 7 days before the event, unless arrangements have been made for tickets to be collected at the box office. If you’ve booked your tickets within 14 days of the event, you should receive your tickets no less than 2 days prior to the event.

If you purchased your tickets via RA, your tickets will be available to download from your RA account 48 hours before the start of the festival.

If purchased via Festicket, your tickets will arrive with you approximately 7 days before the event.

Tickets can be scanned on your phone but make sure you have phone battery and your screen is not badly damaged or we may be unable to do this

Standard toilet facilities will be available in the campsite. Shower facilities will also be available in the campsite.

—–

ZooLoos Powder Room Pass
Campers also have the option of premium bathroom facilities such as luxury toilets, private hot showers and pamper areas with hair dryers and straighteners. Tickets will be priced at £40 for the full weekend and you will soon be able to purchase these here.

What you need to bring Don’t forget your shower gel, shampoo and a towel – we might be selling these on the door we will let you know prior. 

Opening times: Thursday 2pm – 12am | Friday, Saturday, Sunday 7am – 12am | Monday 7am – 12pm

Please note: At peak times (9am-2pm) queues for showers and dressing tables can be up to 45 minutes, queues for toilets will be minimal. 

—–

Those booking boutique accommodation will have access to comprehensive bathroom facilities, showers & pamper rooms included within the price of their accommodation.

Volunteer applications are now open for 2019. We are looking for volunteers to help out across a wide range of areas, to apply, please click here.

The festival location is LN6 9HN. Please enter this into you sat-nav then follow signs for ‘Lost Village Festival’ as you get closer.

If you’re coming via taxi most local companies will be aware of the festival site, if not then simply give them the above instructions. The site is just off the A46, there will be lots of signs to guide you.

For more information on how to find us visit our Getting Here page.

Train Travel

The nearest train stations to the festival site are Newark Northgate and Newark Castle. There will also be a subsidised shuttle service from Newark Northgate directly to the Lost Village festival site, which is around a 15min journey.

Coach Travel

Coach travel from major cities in the UK is available to book now through Big Green Coaches.